Returns & Refunds

  • As Our products are custom made and the manufacturing process will begin after a set period of 24 hours, You are only able to cancel or change Your order by contacting Us the next business day (Monday to Friday) from placing Your order.
  • If a cancellation of the order is required within the 24 hour period of placing the order, an administration fee of $50.00 will be retained to cover time taken for data entry of factory worksheets, tax invoicing, reversal of worksheets and invoices and refunding of monies. The remaining balance will be credited to Your Bank Account or Credit Card within 7 days of notification. Refunded Monies may take a few days to show in Your account after Our electronic transfer, We cannot be held responsible for interbank transfer delays.
  • We receive the right to cancel You Order if: We have insufficient stock to deliver the Goods You have Ordered. You require delivery outside of Australia. One or more of the Goods was listed at the incorrect price due to typographical error or an error in the pricing information made by Us and/or received by Us from Our suppliers. If We do cancel Your Order We will notify You by email and will re credit to Your account any sum deducted by received by Us from Your credit card or Direct Debit as soon as possible but in any event within 30 days of Your Order. We will not be obliged to offer any additional compensation for disappointment suffered.